Further Information
The difference between a hotline and a warmline:
Crisis Lines (or Hotlines) are intended to be used when a person has suicidal thoughts and/or intent, or another mental health crisis that poses an immediate or imminent risk to the caller. Crisis lines, staffed by trained counselors, are more focused on keeping people safe in the moment and getting them connected to crisis resources as quickly as possible. *
Warmlines provide emotional support that can prevent a crisis. Typically staffed by peers (paid or volunteer) who have experience with mental health challenges, warm lines provide comfort and support during challenging times, such as challenges with interpersonal relationships, anxiety, pain, depression, finances, alcohol/drug use, etc. *